Shipping policy

We want your Methodical order to reach you as quickly and smoothly as possible. Below are the details of our shipping options, costs, and delivery times.

ORDER PROCESSING

Orders are processed and dispatched from our warehouse once payment has been confirmed. You will receive a confirmation email with tracking details once your order has shipped.

DOMESTIC SHIPPING (AUSTRALIA)

Standard shipping: $9.95 AUD flat rate
Express shipping: $15.00 AUD flat rate
Free standard shipping on all orders over $150.00 AUD

Please allow 3–5 working days for your order to arrive within Australia.

NEW ZEALAND SHIPPING

Standard shipping: NZD $15.00

Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

DELIVERY TIMES

Delivery times are estimates only and may vary due to factors outside our control, including courier delays, public holidays, and remote or regional locations. We are not responsible for delays caused by the shipping carrier once an order has left our warehouse.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery's progress.

ISSUES WITH YOUR DELIVERY

If your order hasn't arrived within the expected timeframe, or if you have any questions about your delivery, please contact us at hello@methodicalskin.com.au and we'll be happy to help.